Returns and Refund Policy
Thank you for purchasing our products at Eregendal.
In order to be eligible for a refund, you should physical products such as books within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
We do not normally accept returns for downloaded products. If you are not satisfied with the download you have purchased from us, please email us explaining your problem with the product within 14 days of purchase, and we will do our best to assist you.
If anything is unclear or you have more questions, feel free to contact our customer support team by emailing firstname.lastname@example.org .